Failed to deliver the promised direct flight from Auckland to Melbourne. Failed to ensure onward bound customers were able to board the domestic flight allocated due to time taken from luggage cliam to domestics check in. No ground staff for Quantas at Syndey airport knew the customer complaint procedure, including those on the customer care service desk!!!
3
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Qantas
Overall Value for Money
2
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline