Be careful with this airline!!! They are known for stealing!!! My suitcase was damaged on the flight SV 871 / SV 211 from Manila to Milan on February 26, 2014. I followed all their Baggage Claim procedures and at some point I've had an e-mail as follows: "We are pleased to inform you that your claim is finalized , therefore, we are attaching a discharge receipt to fill in, sign with required details and return. Upon receipt of a duly completed/signed discharge receipt we will forward the compensation cheque to given address in registered mail". Unfortunately nothing happened since April 2, 2014 decision. No check has been sent. No one answer the phone at Baggage Claim Office and no one replies to my numerous e-mails. It's been six weeks now and I lost my hope to ever recover any money for my damaged suitcase.
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Saudia
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