Qantas review by Mark 2015-06-25

This was the 3rd Dubai-Sydney flight and as good as the level of service had been this was better . Boarding was efficient & we received the regular genuine friendly greeting from staff. We were advised by the flight manager, Jodi prior to take off that the seats have developed a fault in the entertainment system that meant we had no in seat entertainment for the flight. We were offered alternative seats in the with either isle or window. As we had booked & paid extra for emergency exit seats a refund was also assured. The extra leg room seats were booked to alleviate my wife's problems with arthritis in her legs. So we were left to think about it until after takeoff. On return, an alternative offered was after service of meals we have full access to the 1st class lounge there prior to returning to our seats to sleep if we wanted. Books & magazines were provided & when requested a staff member escorted us through the plane to a empty longue. We were treated as 1st class passengers while there & were left enjoy its benefits. A great experience & made the flight pass so much quicker. I believe our treatment could have been different on many other airlines. Congratulations to Qantas.