Air Canada review by Michael 2015-08-18

Never fly Air Canada. This airline is a logistical nightmare. We missed a connection home to the U.S. in YYZ due to 3 'minor' maintenance delays out of YVR. We got stuck in Toronto overnight, and were given a 1-night hotel voucher. The airline could not get us another flight home to RDU for 3 additional days. I was able to get us to a different airport 2 and 1/2 hours from our final destination the next day and rent a car home after some persistence and creativity. We were told by the airline twice to retrieve our bags in YYZ so we could take them through customs, and were told twice by baggage services in YYZ we could not retrieve our bags. We were assured, however, the bags would be on our new flight to CLT. We arrived in CLT; our bags did not. There was no one from Air Canada at the airport to help us the ticket desk was closed when our flight arrived, and so was baggage services (we arrived at 6:00 p.m. on a Saturday at a major hub). Our bags are still not home.