Passenger Review

Icelandair review by Kristin 2017-06-27

3 / 10

26 June, 2017 by ar

Economy Class

Leaving Toronto on the 24th of july there where problems with the plains engine and we where stuck on the ground for over 1 hour and the air condition was broke, it was insanly hot, people where freaking out/crying and a baby was naked and dripping with sweat. We got one announcement after 5-6min from the capatain that it would start in 6-7min and then no notification until over and hour later. During this time we got one glass of water. When we landed in iceland the thing attaching to the door was broken and when we got out ower next plain was broken so we had to wait almost 3 hours delay with little to non information for the next plain to Norway. The airport was freezing in keflavik. When we got to Oslo the door of the plain would not open. There is no snack or free food on the plain. The good thing was that our baggage came and we survived the tecniqual issues and landed.

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Icelandair

Icelandair

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline