Passenger Review

United Airlines review by Brittany 2016-07-21

3 / 10

20 July, 2016 by ar

Premium Economy

Apparently there wasn't a seat for me on my flight so the woman at the gate assured me I can still make my LA to Melbourne flight, I had to wait another two hours so five hours total at YVR and take an extra flight from YVR to San Francisco then to LA because of the mistake. I then wasn't provided with my vegan meal requests as you have to confirm 24 hours prior apparently, which I did not do on my flight over but still received. I then arrived to my baggage not being here after I asked the woman at YVR multiple times that my baggage would get all the way to Melbourne and she said yes. I was told it would arrive the next day and I would receive a call the next morning. I never heard anything and have tried to contact the number they gave me eight times today and have received no answer. I tried to look up my bag location online at United and that wouldn't work either. Still no sign of them and its the evening of the day they should have arrived. I am NEVER flying with United again and will not recommend this airline to anyone. I travel often and have flown with many different airlines but this is by far the worst experience I have ever had.

3

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline