Emirates review by THANH 2017-01-23

We bought tickets of 4 on 21 December 2015 from BestJet.com to travel to Viet Nam on Emirates Airlines via Singapore. We missed the plane and rebook for the next day and off course we have to pay for the full price for the tickets. All the booking had been confirmed for the returns to Australia on 5 January 2015. When we go to the airport in Vietnam to return to Australia and we gave the check-in officer the documents for the boarding passes. It turned out that our flight had been cancelled and we could not board for returning to Australia. We tried to contact Emirates customers service but no luck. We have to rebook the Hotel as the flight schedule due to be at night. At the Hotel we contacted Bestjet.com agency to sort it out and it took 4 or 5 hours to get the respond from them. The agent had confirmed that our flight had been confirmed and they did not know the reason why we were refused boarding. It was very very frustrated and stressed. Finally, they re-book our plan to travel back to Australia on the next day. Our daughter had been admitted to hospital because of their fault. No compensation or opplogy from them. very bad airline. NEVER TRAVEL WITH THEM AGAIN!!! EDITORS COMMENT: If you miss your flight on the outbound trip then your in bound trip is automatically lost too with ALL airlines. We don't agree with it but it is industry wide