Qantas review by Alex 2016-09-20

I usually travel with Qantas all the time and loved the service. However the staff at Melbourne airport was terrible. I was trying to use the terminals provided for checkin and around 50% were not even turned on. After jumping from one to another I finally found one that was responding but would not accept my passport. I tried looking for staff members for around 10 minutes as the only one available was serving other customers. I was by then 2 minutes late for my boarding and the staff member refused to check me in. As a result I was asked to pay 150$ to take the next flight home. I was quite disappointed but ended up paying the difference. The next flight was delayed by 4 hours and there was obviously no refund of any kind. So bottom line: if you are late by 2 minutes to your boarding due to their lack of staff and working terminals you have to pay 150$ but if your flight gets delayed 4 hours you get nothing. I have since then tried to contact management and feedback department from Qantas but without any result. I have been told that that is how things are. I have stopped flying with Qantas ever since and will probably avoid them as much as I can.