United Airlines review by Zinzan

Disclaimer: I'm loyal to UA and MileagePlus member. I fly UA return trips a dozen or so times a year, a combination of Business and Economy classes. I have to say, very noticeable improvements in customer service and reliability in recent years. My most recent trip was business class SYD-LAX, then Economy LAX-LAS. New business class 'trimmings' are great, no issues there. Despite my comment above, my LAX-LAS flight was 30mins delayed but they kept everyone at the gate well informed. Looking at a few recent reviews...I have to laugh at people complaining about Basic Economy and what you do/don't get. I've looked at this fare and the restrictions are very clear when you go through the booking process. Don't buy it if it doesn't suit your needs. Likewise, complaints about delays. It's an airline! Delays and cancellations happen sometimes!! I guess most people that complain about a delay/cancellation are people that don't travel frequently, are inconvenienced on their one trip a year, and just don't get it. I do get their frustration though. It's just unlucky. No point hating on airline for a delay though.