United Airlines performed extremely poorly, and did not coordinate with Aer Lingus. I fell between the cracks between these airlines. As I result, I was delivered a day late on both ends of my trip, had my luggage arrive 4 days late, one bag completely destroyed, even while being charged $100 for an extra bag each way, and I experienced expenses of a car rental and hotel to avoid sleeping on the floor of Chicago O'Hare airport. United offered absolutely no help or waiver for a hotel room.
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline