Passenger Review

United Airlines review by Andreas 2016-07-06

3 / 10

05 July, 2016 by ar

Economy Class

United Airlines performed extremely poorly, and did not coordinate with Aer Lingus. I fell between the cracks between these airlines. As I result, I was delivered a day late on both ends of my trip, had my luggage arrive 4 days late, one bag completely destroyed, even while being charged $100 for an extra bag each way, and I experienced expenses of a car rental and hotel to avoid sleeping on the floor of Chicago O'Hare airport. United offered absolutely no help or waiver for a hotel room.

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline