Norwegian review by Aline

First of all, Norwegian is a cheap airlines, and the cabin crew are used to treat everybody poorly. They don’t have a sense of what a good service is. Even If you pay extra so sit in the front row like I have been doing for the last three years. Do not expect to be treated well. They will treat you badly. Many times I tried to put my luggage over my seat and they disrespectly told me to move it all the way to the middle of the plane. I paid more than the other passengers that are sitting in the back. So why to move my luggage all the way there? And they speak with you very angry. They never say excuse, please or nothing. They start arguing with a bad attitude. You feel disrespected and awful. One time I accidentally brought snacks and one mini bottle of wine, as I was in Spain. I start eating and drinking before take off. So, this very impolite flight attendant bends to me and say to my face “Hey you cannot drink inside of the aircraft.” Ok that’s wrong of me, but I genuinely didn’t know about it. So, instead of politely asking me to handle the bottle to her, she then grabs it from my hands in a very harsh way. Who does that? I got angry and I told her out loud to not to touch me. The way she grabbed and pulled the bottle was in such violent way. She came to my face and said she would take me out of the plane with the police, because I told her to never ever touch a passenger like she touched me. First of all, it isn’t not allowed. Second of all, you are representing a company and the way you act tells all about how you were trained. This is an unacceptable behavior from her. You are not allowed to speak rude and aggressively with a passengers like that. Unless, there is a very erratic behavior that will cause harm. I was calm and willing to listen to her if she had spoke with me politely. I felt super nervous as I was violated. Not only that, I felt super sad and stressed after this episode. Well, Norwegian airlines does not have focus in training their employees with values. There is core in how to have manners, service minded and respectful to others. They just hire whoever and makes them be in the plane. Norwegian airlines focus is to charge a low cost ticket, fill up their planeas much as they can, and make sure passengers don’t be treated well. I’ve been patient flying with them for the last 3 years with so many episodes. But now I am switching to SAS airlines even though if there is not direct flight from Bergen to Malaga like Norwegian has. But I rather be all day at the airport, then to be treated badly inside of an aircraft. Please do not flight with Norwegian. They are also close to get bankrupt! I cross my fingers for that and I hope they disappear forever. As people should never be treated badly with no respect.