Jetstar review by M 2015-01-04

Extremely Disappointed in Jetstar. We travelled to the Gold Coast from Melbourne on flight JQ440, and couldn't have been more appalled. Before we even got on the flight, we had to stand in a cue for 55 minutes to check our bags in even after we had done a web check in... What a waste of time! Jetstar should really take a leaf out of virgins book when it comes to streamlining their checkin process(Virgin self checkin less than 30m away had almost no cue whatsoever) additionally, as soon as we got on the plane, we couldn't have been less impressed. The plane was completely dirty and after taking a seat we immediately noticed crumbs on the floor and seats, rubbish and lolly wrappers in the pockets on the back of the chairs, and the chair in front of me and the tray table even had (what I'm presuming is) chocolate sauce splattered all over it! If this wasn't enough we then got off only to find my bag (as well as at least 3 others from the plane) hadn't even made it on the flight! There was even a man I was talking to who had been waiting since the PREVIOUS flight, and still hadn't found his bag. I understand Jetstar had had a few issues with the conveyer belts or something at the Melbourne terminal, but we would have at least appreciated being told our bags (mine which has things I actually need to use) hadn't made it onto the flight. Very disappointing.