SriLankan Airlines review by David

Horrendous experience, the airline failed to tell us about a five hour delay until we had checked in, by which time we had passed all security points and were told we could not leave under any circumstances. Airline staff didn't seem to care, people were upset everywhere, I suppose they already had our money so it didn't matter. We were told we would be given a meal voucher once we cleared immigration, so with little choice we went . Once we reached the 'slop counter' we were told to go to was a grossly inadequate offer of food, I wasn't sure how long it had been there but I wouldn't have chanced it on my dog. I decided to talk to the customer desk and ask them to at least provide us with a cash equivalent value for the slop counter, obviously this wasn't on sale to the general public as it looked inedible, but still I believed I was entitled to something. Customer services didn't care, neither do their internet team, Sandakumari Ekanayake in particular has made i clear they have no interest in any type of customer service, and has lied directly about the flight details. Colombo airport is one of the most expensive airports I have visited and it was literally 18 USD each for a safe meal. My bottom line is this airline is fine if things go well, but fundamentally if things go wrong you are absolutely screwed, heed my advice unless they are rally cheap book a more reputable airline, my underlining feeling is this is how they treat customers, god only knows how they feel about safety...