United Airlines review by alan 2016-01-02

They kept at the airport for 5 hours of delays on the incoming flight. Once when talking with a rep, she assured me that there would be no more delays. So as a test i googled the flight and it had been delayed 15 minutes more than when i began talking the rep. I kept being assured that the flight i was connecting would be there despite the delays. When it became apparent that would not be the case, i called united to schedule my connecting flight until the next day. Also through united agent i booked a united paid for hotel in the destination city houston. Not more than 5 minutes after booking the hotel in houston united announced that the flight to houston was cancelled because the captain deemed he was not capable of safely flying the plane from kansas city to houston - this insight in airline safety was reached after keeping at their mercy in the terminal for 5 hours in kansas city. Needless to say, there was no way that united was will to reimburse me for the hotel room in houston. When i spoke with the personnel in chicago i was told that only united airpot personnel could reimbuse the room. Needless to say, airport personel gave me sympathetic looks but no way