Passenger Review

Swiss International Air Lines review by Iris 2016-09-28

4 / 10

27 September, 2016 by ar

Economy Class

I flew from Paris to Singapore via Zurich on 11 September LX645 leaving 2045. I had checked in online prior within 24 hours and chose window seats for both flights. I am very sure everyone knows seat selection plays a critical role in a long haul flight, for various reasons and for me, I do not like to be disturbed when I'm sleeping with people going to the bathroom in the middle of the flight. My friend and I reached Paris airport (CDG T1) way before and started queuing at 1800 even before the check-in counter for Swiss Air was opened. We were 2nd in line, and upon reaching the counter, to be told that the flight was overbooked when the service staff knew we were flying to Singapore. He offered a solution to fly us with Air France given we were involuntarily bumped from the flight without much alternatives, and were told to come back in an hour's time when the check-in counter would be closing. I had chosen to fly with Swiss Air because I have heard reviews on great service and flight quality but if you are offering to fly me with another carrier, I would have just chosen to fly with Air France in the first place

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Swiss International Air Lines

Swiss International Air Lines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline