Ryanair review by Jane 2015-09-15

Due to the closure of a section on the M25 we arrived in the terminal at Stansted with only one hour to go before our flight left. Knowing we were in trouble and seeing the hundreds waiting to be checked in, I joined a queue at customer service to ask how we should proceed. Mrs miserable at the 'Here to Help' counter uttered that same litany, as if we had arrived late on purpose just to annoy her - "Check-in opens 3 hours before you fly". Her head twitched sideways and she announced "check-in 80' (where another long queue was waiting), then turned her back on us. When our turn finally comes after one assistant has closed up and gone home leaving only two operating, we are told we are too late and the gate is closed. If you want a bad situation made much worse then fly with Ryanair. Of course this is a very lucrative action by Ryanair as people are then offered - "as a gesture of goodwill" the chance to buy another flight for £100 per head.