United Airlines review by Stuart 2015-10-25

This trip was our first experience with united airlines, to sum it up in a few words...way behind the rest! Trip LHR-EWR-MCO, first leg on 767-300 3-class config. This plane was clearly very old and very tired. Cabin fixtures and fittings were showing their age, overhead lockers were small. IFE was, well OLD! tiny screen, very low resolution, some channels didn't work and one of the screens in our party had a large patch of missing pixels. Also 9 channels on a loop...really?! We're now in the 21st century. I flew with virgin in 1999 to the USA and their IFE was years ahead then of what united offer today on this flight. Children were not offered any packs like you get with airlines like BA or virgin, I'm just glad we sorted our children out with tablets and colouring books prior to leaving. Food was OK and the cabin crew were polite and helpful, in fact the customer service is very good and check-in was actually one of the best experiences or any airline. It's clear united are very focussed on in flight services offered to premium cabin passengers and those in economy are left feeling like a poor relation. Also don't bother paying for eco+ as all you get is extra leg room. EDITORS COMMENT: A very fair assessment indeed. Their old planes are very old but their new aircraft are excellent. It take s awhile to update planes when you have 500 of them so we need to be patient but on long flights with old old cabins its very hard.