Emirates review by Tristan 2017-04-02

Flew Sydney to Auckland in January 2017 with the wife for a break and received upgrade to business, so things were already looking great. Didn't get lounge access though, but beggars can't be choosers. Emirates' A380 business class is stunning when compared to Dash-8 and 737 aeroplanes we are used to. Service was great, food exceptional for travel options, ample amenities that were very tidy. The seating and complimentary this&that brilliant, including steady stream of drinks. Bar at rear of cabin super chic, but very useful. Coming home, paid the extra to have business upgrade again, but again told no access to lounge upon arrival at airport, which was certainly disappointing considering it was not mentioned when paying for the upgrade. Flight was late in boarding, so deeper pang of regret at not getting lounge access. But beggars can't be choosers, so we gave the bar a workout and arrived back in Sydney quite merry. Cabin supervisor was also particularly awesome and even allowed a quick look at first class after other passengers had left. Reminds me of the saying 'If you want great customer service, start by being a great customer'. Top stuff.