Passenger Review

Saudia review by igor

3 / 10

03 January, 2018 by

Premium Economy

Hi, firstly I would like to express my strong dissatisfaction and disappointment with Saudia’s service STARTING IN MADRID AIRPORT WHERE I HAD TO PAY 135EUROS FOR MY SURFBOARDS THAT didn’t arrive with me at my final destination. Unfortunately it wasn’t well specified in the main luggage page, only if you do a good search on the website. Unlucky I guess. A couple hours later I found out my flight was delayed, with no help or information from the stressed out team members at the airport. As this wasn’t enough when I got to my final destination my luggage and my surfboards were nowhere to be seen. (I wasn’t very surprised to be honest) At the airport I was told that my stuff should be delivered to me in a maximum of 2 days and I was handled 75$ so I could buy some basic stuff as the only thing I had were the cloths I was wearing. 2 days after my arrival I received a call from Saudia saying that the next flight that would bring my luggage would only be in 5 days! That would let me 7 days, a whole week of my holidays with absolutely nothing. Spending 20 euros a day with surfboards rental, when I had to pay 135 to travel with my own. After sending an massive complaint email I received a call from them saying that my luggage would be delivered in the next morning, less the 12 hours. So they were lying to me. There was a paper on my bag saying that my bag was sent to my final destination one day after my flight, but someone crossed with a pen and wrote the date I was informed by the company. So even with all the nightmare that it was flying with Saudia, they still lied to me, trying to leave me a whole week without anything, just to save some pennies. After all I asked a man called Lakmali Ranasinghe for a refund of the extra luggage I had to pay for my surfboards, I was told that the concerned department would call me to assist me with my claim. Surprise! I never got the call An absolutely disgrace, never flying with Saudia again! Ps. They also manage to break the nose of my surfboard.

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Saudia

Saudia

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

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