Passenger Review

Lufthansa review by Thomas 2014-02-10

4 / 10

09 February, 2014 by ar

Economy Class

I was being evacuated out of Ukraine by my employer, due to a death threat against me, and was supposed to fly a Lufthansa CRJ from Kviv to Frankfort, and a 747 from Frankfort to Chicago. The first plane got a flat tire backing away from the gate, and I was put on a UIA plane to Munich instead, then United from Munich to Chicago, with 15 minutes between planes in Munich... I expected my luggage to be delayed, lost, missing, etc Little did I know that Lufthansa had removed my luggage from the CRJ in Kviv, and sent it via Frankfort, Paris, London, and to Chicago, and it arrived in Chicago almost 3 hrs before I did. In Chicago, a Lufthansa employee was waiting with it when I got off the United plane I technically only "flew" Lufthansa about 600 feet, but they still provided me with service FAR beyond what I expected.I'll DEFINITELY give them my business next time !!

4

Comments

No comments yet, be the first to write one.

Lufthansa

Lufthansa

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline