Philippine Airlines review by Kaeleigh 2017-05-31

Flight cancelled via email the day of travel - miserable experience Very stressful experience. Booked with Philippine Airlines as they flew direct and I didn't want to waste time with a stop anywhere. Turns out that would've been the far better option (and probably cheaper though money wasn't the key factor). I got an email the day I was due to fly, one sentence, saying my flight was cancelled, no next steps or anything. Tried to phone the UK contact centre that I booked my flight through (PAL direct not an agent, stupidly I thought that was safer), they aren't open weekends! This was a Saturday and I was due to leave for the airport in a matter of hours when I got the cancellation email (mere hours after the flight reminder email). I then paid a fortune to sit on hold on the phone to their Manila office, only to be told it was cancelled repeatedly with no suggestions other than for me to go to the airport (a 80 min taxi) see if there was a Philippine Airline customer service team there (they couldn't confirm whether there was or not) and see if there was anything they could do to get me on another flight. Given this didn't sound promising I phoned back