SilkAir review by Paulina 2015-11-12

For several months, we have been requesting that SilkAir look into report over our lost luggage. In July 2015, we flew from Los Angeles to Phnom Penh using three airlines, one of which was SilkAir. A few weeks after our flight, we opened some of our smaller bags and boxes that were in our luggage and found that some items were stolen and/or damaged. We expected our luggage to be occasionally inspected; however, we did not expect for items to be stolen or damaged. These damages and stolen items overall total to $500+. When we were able to finally talk to airline staff, we were told that we have no evidence that our items were lost and they acted as if we were liars. All of this was very disappointing and highly unprofessional. Over the past few months, we have contacted SilkAir via phone and email with no progress. We did not lose much, most of it was sentimental and its cannot be recovered even if we buy it back, but we ask that we are at least compensated for our losses. So far we have sent NINE emails to SilkAir. They have stopped responding. We will never be using SilkAir again, even though we fly regularly to Cambodia. What a shame.