United Airlines review by Kathleen

Our flight home to Heathrow from Newark last night was an absolute shocker. It was a very old plane, so the entertainment system was non existent. In fact I couldn't even get a radio station. Worst of all, the temperature was arctic, so I spent nearly seven hours trying desperately to get warm. The blanket was like something from a prison and was next to useless so I spent the whole flight wrapped in my coat! People around me were actually wearing their hats and gloves for the whole flight. I have never known anything like it!