Passenger Review

Avianca review by Raúl 2017-08-01

2 / 10

15 August, 2017 by ar

Economy Class

Flying from Bogota to San Juan they closed the flight one our before departure ,while we were making a 45 minutes line. We made it to the counter 7 minutes after their one our closing or 53 minutes before the flight departed and were told we should be there 3 hours before!!! They had no flight available for two extra days and wanted to charge about $1,000.00 per ticket . Had to change to Copa that charged us $750.00 per ticket. Nobody told us about this supposed 3 hours requirement . Beware of this abusive Colombian Airline

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Avianca

Avianca

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline