Passenger Review

Avianca review by jhon 2016-08-29

6 / 10

28 August, 2016 by ar

Economy Class

From the moment we checked in at Cali, Colombia to the moment we walked out of JFK New York's airport we had a terrible experience. Our agent at Cali AGENT ID# MQUIN6038 told us we couldn't upgrade our flight to first class, that we would have to do it at the technical stop in Medellin, which is completely wrong. Then told us we don't do immigration in Cali, that we must exit the airplane at the technical stop in Medellin, INCORRECT AGAIN. We were boarding the airplane in Cali when the other girl checked our passports for an immigration stamp and informed us we would have to go all the way back to the door to do immigration. Finally getting on the flight and having it land terribly in Medellin and terrible landing in NY we got off at JFK went through immigration and waited AN HOUR AND A HALF FOR OUR LUGGAGE. Because Avianca didn't plan accordingly with the carousels at JFK and they had 3 flights come in at the same time. Terrible experience. They damaged my suitcase again. This airline has gone down in customer service. I wouldn't recommend anyone fly with them.

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Avianca

Avianca

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline