United Airlines review by Elizabeth 2016-10-24

Worst airline ever! Will never fly with them again. Planes are very old and small, very little leg room. We booked our flight from Providence RI to Milwaukee WI 2 months before trip. First leg of flight was OK. Stop in Newark New Jersey was just plain stressful. They changed our seat assignments and my two children and I were separated. The gate lady said when you book the flight and choose seats that this is just a "suggestion" as to wear you want to seat the seats are not confirmed. She said the computer doesn't know that passengers are children. So, why do you have to put their ages on the flight booking? She also said check-in 24 hours prior to choose your seats. Which we did do! She did get us seats closer together, but was very condescending and patronizing towards me. Just an awful experience.