United Airlines review by Jenny 2017-06-15

United was fantastic! We arrived late for our flight from Sydney to LA due to a one hour delay with the Virgin transfer bus from the domestic to the international airport. The very polite staff transferred us onto a flight to San Francisco and a connection to Las Vegas. Even though our bags had already been booked through from Canberra our bags were transferred onto our new flights and the bags arrived safely in Las Vegas. She even upgraded us to economy plus! On our return from Miami our pre-allocated seats were not together but a very kind staff member seated us together and upgraded us to economy plus. As this flight was delayed United provided free entertainment on the internal flight. The flight attendants told us the gate for our connecting flight to Sydney and we rushed to the gate but it was already closed. I could see the cockpit through the window and was audacious enough to start waving to the pilot. Surprisingly, the pilot waved back and arranged for staff to reopen the gate. They went to a lot of trouble to re-book us onto this flight Although the flight was delayed to accommodate us, the pilot arrived in Sydney right on schedule. Thanks captain!