Passenger Review

Jetstar review by Mike 2014-01-14

3 / 10

13 January, 2014 by ar

Economy Class

JQ105 from Bali to Perth had no hot food, no white wine, no milk to put in a coffee, the food they offered was day old egg sandwich which was stale and inedible complaints to cabin stewards was met with an apology and advise to submit a complaint however when trying to submit on online complaint the Jetstar website would not accept it. An online chat with a Jetstar rep was established when I tried to compain that the complaint service would not accept my complaint I was fobbed off and the conversation was terminated by them. Very poor service

3

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Jetstar

Jetstar

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline