United Airlines review by Lia 2017-07-16

This was the absolute WORST trip of my life. To begin, this airline doesn't allow you to take a carry on larger than a backpack, so I had to check my small suitcase that any other airline would consider a carry on. My flight that was supposed to leave at 1:00pm was delayed 11 times and cancelled once. When I was finally able to fly out it was 10 pm. When I finally arrived in Washington I was told that they had left my luggage back in Cleveland and it would not arrive until 11 am the next morning. This was a problem because I had a meeting at 10 am the next morning. United said they would update me about my luggage, but they never did. I called at 11, when my luggage was supposed to arrive and they told me they would deliver it to my hotel in 6-7 hours. Needless to say I drove back to the airport to pick the luggage up myself. The entire trip I encountered rude and incompetent airline staff who seemed unwilling to perform the job they had been hired to do. I will never fly United again.