Norwegian review by Mark

Norwegian’s callous indifference to customer service: • (2)x $1000 r/t tickets, MCO-Copenhagen. Flights, seats, meals booked/protected well in advance • At day-before-departure check-in, discovered that Norwegian had changed our plane and seats to a significantly less-preferred location, WITH NO NOTICE. • Next day at MCO Departures gate, 2-each small checked/carry-on bags were each over/under weight by a few TENTHS of a kilo. Agent forced us to create a humiliating “yard sale” re-pack in lobby of all 4 bags, so they were all of even weight. I think they all go to the same place, yes? • As directed, we got to the Departures gate 1.5hrs early, to discover just before scheduled departure that the plane would be delayed. We sat there for almost THREE MORE HOURS before departure. • In the cross-Atlantic flight there was no attempt to make up time. With just a little, we would not have missed our connection at Gatwick, and not lost a day of vacation. Norwegian committed to a refund in writing, on-line. Then after 2 months “credited $180”. They shared that "If I wanted to elevate our issue, I could through various travel arbitration organizations THAT NORWEGIAN DOESN’T PARTICIPATE WITH.” Norwegian does not care about customer service.