Emirates review by Hazem

Don't get fooled once you see an attractive ticket price, as those attractive prices have a dark side in the T&C, especially when you are dealing with a big airline like emirates, so they never solve the problem once it happens, and you start getting bullied by their complaint department. You will definitely be surprised after all the marketing they do and ads, and they have those monsters in their back office! what even make it worst, is that I am a regular customer since 2008 & I am on their skyward mileage reward, with a very good/strong history but still wasn't enough, and they unleashed those complaint team monsters on me :) To cut the story short, I bought a ticket with a stopover in dubai, and I wanted to extend my trip for only 1 day more, so I went to their office and was notified that there is a condition in my ticket which doesn't allow me to stay 1 more day (Max 7 days), and if I want to stay then I have to pay several penalties which ends me up with paying almost the same price I paid for the 1st ticket! which is nonsense! so I asked the guy to check if I buy a new 1 way ticket on the same date and surprisingly it was half the price of those penalties they wanted to apply on me! so thats what I call "Pirates" attitude, imagine how many people could just pay that penalty without checking or asking for a 1 way ticket! So I submitted a complaint, and simply asked if there is a solution, as simply the penalties doesn't make any sense especially when the 1 way ticket is half the price of the penalty, and I also mentioned that who has the time to read the T&C unless he/she has nothing to do in the world, and I ended up my complaint with some cute pressure that if there is no solution, then I would like to cancel my skyward. The complaint department replied with we know that you read the T&C and we should apply those conditions on you, and there's no way out! and please confirm that you want to cancel your skyward so we start processing the cancelation! so They left me with no solution except checking 1 way ticket back. (The funny thing, that when you see their ads and the way they sell their services doesn't reflect any reality, so don't believe those ads you see, as it doesn't reflects the whole picture, there is a hidden dark side) So to summarize the story, don't feel smart when you find a very attractive ticket by emirates as you might end up paying more to go home, plus you will have some disturbing moments when you try to solve this issue with them. Anyway, I only wanted to share my story so no one get fooled like me, and if you have the time to read the T&C then please do. otherwise you will get bullied by their pirates (complaint department).