Passenger Review

Qantas review by Christi

4 / 10

24 January, 2020 by Christi Sayles

Premium Economy

I've wanted to fly Qantas since I watched Rain Man a long time ago. HUGE Mistake! We planned a trip all about the Coast - Flying into Sydney for 5 days then Cairns for 4 and Melbourne for 5 more. Our clothing bag was delayed from Dallas for 6 days! We spent hours on phone holds and in baggage lines trying to get this bag. (About $150 AUD will not replace day clothing, even clothing, swim suits, toiletries etc. so we spent our own money.) BUT to add insult to injury, we needed to add a bag on our return trip home because we had to purchase the new luggage bag and extra clothing to get us through the 6 day delay - Qantas refunded to waive the additional bag fee. They insisted on charging us an extra $120 USD to send home the bag and clothing we had to buy at our own expense because of their mistake. Seriously? Do not fly Qantas. You truly do not want to experience this mess and complete lack of customer service.

0

Comments

No comments yet, be the first to write one.

Qantas

Qantas

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

2

Baggage Handling

1

Check-in Process

3

Meals and Beverages

2

Recommend Airline