Frontier Airlines review by Emily 2016-12-21

Frontier is the worst business I have ever had an interaction with. I don't know how they spread so much rage and still stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before Christmas. The customer service agent seemed like she could care less and just wanted a nap when we tried to get a new flight to Cleveland. We were told we couldn't fly into Cleveland until Friday! (Mind you, this occurred at 9am Monday) We finally got out of her that we could get tickets on a flight to Cincinnati. The flight to Cincinnati was delayed 5 hours and we ended up flying standby to Columbus. Our bag ended up in Cincinnati. Does no one know anything? Who spreads all this false information to so many employees? How is it that one company can have so much conflicting information? This fiasco is the absolute epitome of incompetence. And my story is better than some others. I made it home that day. The same cannot be said for everyone Frontier screwed over this past weekend. I hope these atrocities indicate a company in its death throws that will soon be nothing but a distant memory of anguish and a warning to others how not to run an airline.