Passenger Review

KLM review by V 2016-12-25

5 / 10

24 December, 2016 by ar

Economy Class

Very expensive tickets combined with very poor service. They made me wait in 3 different check-in lines and every single employee was trying to convince me that I didn't pay for my luggage - while I had the confirmation that I did... This resulted in me running to my gate (me silly thought arriving 2 hours before departure to the airport when flying within Europe is enough)... After all this, the staff packed us in the plane which didn't leave for another 1,5 hours. I never had a punctual experience with the company, the flight attendants are generally okay, but the flights within Europe are 90% late. I'd rather fly with a low-cost airline because then at least I get what I payed for...

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KLM

KLM

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline