Lufthansa review by Amanda 2016-10-22

My flight from Denver to Frankfurt was delayed by 3 hours. Realizing I was going to miss my connection, I called Lufthansa and they said I would have to change it at the gate. So I went to the gate and they said that the Frankfurt counter must be working on my reservation because it was locked. So I wait for 3 hrs in the Denver airport. When I went to board they told me that since I would miss my connection in Frankfurt and there wasn't another one available that day, I would have to stay in Denver until tomorrow to take the same itinerary one day later. Oh and I would have to fly economy because there were no business class seats available. Oh and they wouldn't put me up in the Westin at the airport, I would have to wait an hour for them to pull my bag off the flight and then get a shuttle to the Red Lion hotel. Not a hotel I would ever stay in mind you. So, why couldn't someone have called and told me or at least sent me an email so that I didn't spend 3 hours in the airport? Lufthansa thinks nothing of your time and doesn't lift a finger to proactively rebook their customers when flights are delayed. I will never fly Lufthansa again and am telling everyone I know.