United Airlines review by Julie 2014-01-14

I flew United internationally and then had a domestic connexion. The international flight wasn't bad (except for the food) and the staff was very nice. Then when I arrived in the US I saw that my connecting flight had a 2-hour delay (because of the bad weather of these past weeks). That wouldn't have been bad if the delay hadn't kept on increasing, 20 minutes at a time... And when we finally got to board, we had to wait in the aircraft for about an hour before the staff told us that our flight had been cancelled. Fortunately, whoever made this decision changed their mind and we finally left after a 2 hour wait in the plane. As soon as we arrived, a stewardess made an unneeded announcement "we promise that we have everybody's suitcase!" Unfortunately my suitcase (as well as half the passengers') wasn't there... I waited 2 days to finally get it.