Passenger Review

Norwegian review by Mark

4 / 10

30 April, 2019 by Mark Millett

Economy Class

Person at checkin didn't mention anything about my bag being to big to carry on. As I'm walking through the gate to board they tell me I have to check my bag, and that it is going to be $85. This was a connecting flight, and had no issues with the first leg of it. This was my only bag, and most people in my travel group of 38 were able to check bags for free at checkin, which I would have done if someone had taken the time to check or explain the baggage to me. Their customer service person I've been dealing with since then took 3 weeks to reply and has essentially just blown me off. Would not recommend under any circumstances.

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Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

1

Meals and Beverages

3

Recommend Airline