I had a horrible experience here at southwest Atlanta first our flight was delayed which is understandable due to the weather but we have been delayed all day and not told any information and everytime we check the app it's a delay of push back and standing at her gate and has no idea about her flight or when or where she is suppose to go ! It's unacceptable and no has even came over to the people's flights who got delayed and offered anything free hotel just a renewed ticket ! The staff is extremely nice and doing their job it's just the way the situation was handled and especially if your flying by yourself .
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Southwest Airlines
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