Bought a First Class ticket at full fare for the first time in my life. At the gate I was bumped to economy because First Class was full and someone with a higher United "pecking order" had a ticket that cost more money - apparently. Never got a clear reason from United. When I asked "if I by a First Class ticket does that mean I actually will have a seat in First Class", they said "that depends".
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
3
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline