United Airlines review by Daniel 2017-07-05

Ok, I generally don't do this, but I honestly feel in my gut I must. I flew FC from Chicago to Frankfurt on United's Polaris. What a joke! It's a new name for an old service. They ran out of wine, the seats in FC were cramped to the extreme, I could touch the feet of the person across the aisle if I wanted too. The food was nothing to write home about. Thankfully, I had a sub before I boarded. The seat was as narrow as Economy class and the IFE was old and had nothing worth watching. I couldn't wait to land and transfer to Thai FC Suites. The Asians know how to treat their customers properly. The Polaris lounge was a laugh, if you were fortunate to get a seat. They charged for proper meals, otherwise you were lucky to get a free meager "sample" of food. What a Con Job! My advice, United is attempting to remarket itself and is failing miserably. If you're traveling transatlantic, use a European carrier. They know how to treat you. The experience was so uncomfortable, I changed my return flights from United to Thai and Asiana Air - well worth the cost, and most importantly, well worth the comfort.