Qantas review by Mark 2016-01-20

Rude and arrogant employees who treat passengers like dirt and a customer service branch that will not return your submission of complaint. Finally, an apology by telephone yesterday for ugly confrontation at Brisbane International Airport in November 2015 with Qantas pre-flight staff, but it has all gone worse with a story given that a written apology was emailed, when in fact it was not and Qantas Customer Service will not re-generate the same written response. I cannot trust this airline. This airline is not what it used to be and I have been flying domestically and internationally with them and many others since 1986. The only two reasons that we choose to use this airline is for safety record and route segment availability.