United Airlines review by Viviane

In all honesty, United airlines is not worth booking! I booked a one way flight through Priceline for my mom who was coming on 01/01/18 to help with my surgery the next day. It was initially booked for 10:19-11:55 from PVD to IAD. It got delayed and we were notified it will be a couple of hours late. We then decided to wait there at the airport. Bum, the next email said 3 hours now was the delay. We were with our young son who got really bored from waiting 4 hours at the airport (mind you IAD is 1 hour away from where we live). When they said they would take off at 3:30 we then decided to go back home and just wait. In the meantime they had told their passenger they are trying to fix the battery first, then they were trying to fix something else that they had just ordered express. The next thing we heard was my mom telling us the flight god cancelled! That was the biggest shame. They then tried to book another flight for her that would leave providence RI to go to Newark and from there to Baltimore. She had worked overrnight on 12/31 and spent 12 hours at the airport. She got home so tired and she was even unable to help out with my surgery which was the reason why she was coming!!! Beware. I was just so sad and hurt to deal with such unreliable airline. Thank you! I will not book with you again.....