Passenger Review

United Airlines review by chris 2017-01-12

8 / 10

11 January, 2017 by ar

Business Class

I have to admit, I am surprised by the service provided by this long haul flight (Narita - Washington, DC). The crew were engaged and assisted us in every step of the way; even offering me food in between services (I settled for green tea). This is good point I raise about this airline. Few drawbacks to call upon: First are the seats. They are narrow and out-dated. With all of those pillows and sheets, there is no place to store items. Second is the food. As expected from a US Airline, they are bland to my taste but (as expected from a US Airline) they are plentiful... don't know what to do about that, though. :)

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United Airlines

United Airlines

Overall Value for Money

4

Seat and Cabin Space

3

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline