This is a pre take of review. I am flying to the US soon, and have done the transpacific route at least 30 times, having lived in the US for 15 years. In that time have used UA, Delta, ANZ, Air Nui, Singapore, Cathay, VA, QF also... In the past QF and VA were always a pleasure to board at LAX if for no other reason than the "G'day" factor making you feel right at home. However, prior to this flight I have asked QF to change my Per-Mel leg to a flight earlier that day. So after waiting for 2 calls, more than 30 minutes each, I tried the option of texting.. They came up with a change fee of, wait for it, $2641.64. Not just the $200 + $85 change fee. NO amount of texting could resolve this and all I got was PLATITUDES about "I can tell you are upset with this""" NO Calls, no offer to help...I now HAVE to take this FLight AJ doesn't care how much he runs this once world class airline down. It is now all about Greed and Avarice. Shame on you QF.
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Qantas
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Recommend Airline