Finnair review by PAYAL

THERE HAS BEEN NO RESPONSE LET ALONE APOLOGY OR COMPENSATION FROM FINNAIR FOR WEEKS! FOR ALL THE INCONVENIENCE CASUED THEY REPLY AFTER WEEKS AND OFFER A PETTY SUM OF 120EUROS ONLY FOR ALL THIS TORTURE. SPEND 800EUROS IN UPGRADE TO BUSINESS CLASS BOTH WAYS ONLY TO BE STARVED AND SERVED NO FOOD ON BOTH THE FLIGHTS! MOST INCONSIDERATE AND RIDICULOUS AIRLINE!!!! 1. I WON THE UPGRADE BID ON 28/11 BUT FINNAIR's SYSTEMS WERE DOWN FOR 2 DAYS AND I COULD'NT PAY FOR IT. THE UPGRADE WAS NOT AVAILABLE AFTER TWO DAYS. 2. On contacting your customer support from Estonia they said there's nothing they can do and payment cannot be processed by them it has to be done online for the upgrade bid win. 3. I had to pay 430 euros from Tallinn to Delhi as they couldn't upgrade us only on one sector from Tallinn 4. I had requested gluten free meal during reservations, on both the flights Delhi to Helsinki and return I wasn't served gluten free meals. RATHER ON THE RETURN FLIGHT THERE WAS NO FOOD SERVED! AS THEY RAN OUT OF MEALS FORGET THE BUSINESS CLASS BUT I WAS NOT SERVED FOOD. 5. MY FLATBED WAS NOT RECLINING AFTER ATTEMPTS MADE BY CABIN STAFF I WAS ASKED TO SWITCH SEAT. I had to sleep next to a complete stranger who was smelling foul and breaking wind in his sleep. Which means no sleep on a long flight. Thanks to your airline! 6. They ran out of FOOD! There was no chicken or vegetarian meal. My friend and I were given starters and cheese. WHO IN THE WORLD DOES THAT FOR ANY PASSENGER. I had a Jet Airways air hostess give me her food when they ran out of meals in recent past. 7. The captain of the cabin took our details down and there has been no communication whatsoever. Shows how concerned you are towards a harassed passenger. 8. Thanks to no sleep and no food I fell sick and had run bills with the doctor due to hyper acidity attacks. Took me 10 days to recover and eat solid food. FINNAIR SHOUDL BE REWARDED FOR THE ONLY AIRLINE WHO MIS-TREATs CONSUMERS IN A WAY BY DEMEANING THE VIRTUE OF SERIOUSNESS OF THIS UNACCEPTABLE INCIDENT WHICH TOOK PLACE ON SUCH A HORRID GHASTLY EVENT WITH A FEMALE PASSENGER.