Qantas review by susan 2016-10-08

CUSTOMER SERVICE VERY POOR IN THE AIR AND IN THE GROUND. We travel from US coming back to Aussie last Nov, We found the older steward/stewardess are grumpy and not helpful at all. One steward even shouted at me for my little mistake in which he can said it in a nice way. If they are tired of working they should give it to a younger person who may have more patience. Last 6/10/16 , we travel back from Phil to Aussie unfortunately we forget the bag in the courasel . We ring the bill in Qantas parcel area and the man come out and said somebody will help us. We waited for 30 minutes but no one come. We ring the bill again and the older qantas lady open the door and a very nasty way told us to wait with out asking why we are their or asking our name or baggage reciept and closer the door. Then the baggage man arrived and we told them that we been waiting for a while and he said in a very nasty way . That it is not their fault that we lost our bag. This people forget that with out us as a passenger they will have no job. I suggest that Qantas workers should have a regular customer service meeting to remind them to have a good service to their loyal passenger.