Emirates review by Ankita 2016-08-16

The service was very disappointing and we were shocked as this is known as airline where service is what they pride themselves on. I am normally extremely easy to please, and normally write very good and positive reviews, so this is unusual for me. Some legs were great ( Dubai to st Petersburg return) but the longer ones- Sydney to Dubai was below average. And the service once we returned as there were a few issues that needed follow up was incredibly poor. The staff I received emails from was disorganised, rude, unhelpful and like nothing else I have experienced from a customer service agent. One part of Emirates would say and offer one thing when I would hear something contradictory from someone else...and then I got an essentially abusive email as I said I was confused! Sorry Emirates but am less than impressed.