Jetstar review by Michelle

Flight was cancelled. Couldn’t get us alternative flight to Sydney within 24hours. On call for next flight- it is also cancelled. Drive to Ballina to fly out morning next day. Lose day in Sydney, lose accommodation cost, costs us fuel, night accommodation in Ballina and parking costs. The final straw is on return journey our luggage is 6kg over (combined 3 people), same weight as when we flew there, and they charged us $120 - what the. Could have charged us $60 for one person being over or $45 to check one bag but nope charge us for two bags being over (weren’t aloud to split with between three of us). Plus they let another family through that was over without charge. How can they pick and choose- this is discrimination. They were rude and didn’t care that they had already cost us over $400 for our one day holiday that was meant to be a weekend away for my sons birthday. Was a regular customer and had a Jetstar card. Talk about kicking you while you are down. Shame on you Jetstar.