Passenger Review

Delta Air Lines review by Chris

4 / 10

27 August, 2019 by Chris Walker

Economy Class

I booked this flight for me and my husband 6 weeks in advance. For obvious reasons I booked 2 seats together 5C and 5D. Since I am 6’6” tall, I planned to take the aisle seat. All was fine until while I am getting on the plane I am told “your new seat is 7A.” When I asked if my husband’s seat was also changed I was told it was not. When I told them that was not acceptable (which I thought was obvious) they said we could sit together in 7A and 7B. The problem was they failed to tell that to the person in 7B who was already on the plane. After attempting to squeeze my 6’6” frame into the window seat I decided to sit in my original seat. At that point I was told I was in the wrong seat. When I explained the situation then and only then was I told that I was moved because they wanted to accommodate other people who wished to sit together. Not OK. I stayed in my seat. I am still waiting for Delta to explain why they believe discrimination against another passenger is acceptable business practice.

0

Comments

No comments yet, be the first to write one.

Delta Air Lines

Delta Air Lines

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

4

Check-in Process

2

Meals and Beverages

3

Recommend Airline