Emirates review by Katie 2015-08-29

Hi, I first traveled with Emirates in March 2015 with my 10 year old son to Dubai. The Business Class service was beyond appalling! The crew strutted around, (the Arab men especially), barely taking orders and being completely inept. They served my son the wrong meal and did nothing to make him feel comfortable. I have traveled Business Class most of my adult life and now that my husband is based in Dubai, (I am based in NYC), I thought it would be easier to fly Emirates. Added to their completely and absolute ineptness on board they ended up losing my luggage on arrival, such that I was left with no clothes for the first 24 hours! I decided to give them a second chance and this time all 4 of us, (including my 10 year old and 5 year old), flew from NYC to Dubai and on to Bombay in mid August returning 3 days ago. Once again, the service on board was completely disorganized, not helped at all by crew from all over the world, (Eastern Europe and of course the men from the Middle East). On boarding, my 5 year old son's seatbelt had dried food or vomit all over it! I asked the steward to please clean it up, he handed me a warm towel an